Terms & Conditions

The following terms and conditions represent the basis upon which The Driving Instructor

and The Driving School (Kledian Murati's and their driving school) offer driving lessons and

courses to you (the student).

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Please note, The Driving School is independently owned and operated thus the contract for

service is between you and The Driving Instructor. .

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1. General conduct

The Driving Instructor will be courteous, polite, tidy and punctual. The Driving Instructor

will behave in a professional and ethical manner at all times. The Driving Instructor training

car will be well maintained, clean and tidy (weather permitting). The Driving Instructor car is

fitted with dual-controls and is fully insured for driving tuition purposes. The Driving

Instructor will not smoke in the training car at anytime, nor will The Driving Instructor use

your lesson time for any other form of business, personal or otherwise without your

expressed permission.

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2. Qualifications

The Driving Instructor is legally authorised to give driving tuition in the UK by the Driver

and Vehicle Standards Agency (DVSA).

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3. Driving Licence and eyesight

You must hold a current, valid driving licence (provisional or full), which must be produced

on or in advance of our first driving lesson. You must prove your entitlement to drive and

provide me with a licence check code prior to our first driving lesson. The Driving Instructor

can provide the instructions on how to do this. You must also check that you can read a

number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with prescribed

visual aids (i.e. contact lenses or glasses) if normally worn. Please note if you need contact

lenses or glasses to achieve this you must make sure you wear them on each and every

driving lesson.

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4. Safety, comfort and well being

Safety is a shared responsibility as identified below:

In the interests of comfort and safety you are advised to wear suitable footwear and clothing

which does not restrict movement or which is inappropriate, distracting or could lead to

embarrassing situations.

It is important you act responsibly at all times and give your undivided attention to the

driving task at hand. Should anything be distracting you during your lesson it is important

that you make me aware of this fact even if it is something The Driving Instructor is doing.

Similarly if you are feeling uncomfortable or uneasy about any driving task please let The

Driving Instructor know. The Driving Instructor will be grateful for your feedback and The

Driving Instructor will think no less of you for doing this.

In an emergency situation it is important you follow The Driving Instructors instructions and

allow The Driving Instructor to take control of the steering wheel if necessary to avoid an

incident. The Driving Instructor may also need to make use of the dual controls (i.e. brake

and or clutch pedals) and thus override your use of them. As soon as it is safe to do so The

Driving Instructor will advise you of why The Driving Instructor's actions were necessary

and help you to calm down if required. Any subsequent discussion will focus on what can be

learnt rather than who was to blame.

The Driving Instructor will do their best to deliver any instructions or take any actions (even

in an emergency) in a calm and measured manner so as not to alarm you or make you feel

uncomfortable or disheartened in any way. The Driving Instructor will definitely not shout at

you or make any sarcastic or derogatory remarks.

You can be assured The Driving Instructor will not use improper language or suggestive

behaviour and/or physical contact.

You must take note of any medication you are taking which may affect your ability to drive

safely and advise me accordingly before taking any lesson booked. Similarly, you should

inform me of anything you feel might impact on your ability to undertake the proposed lesson

safely.

In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or

your emotional state of mind The Driving Instructor reserve the right to terminate the lesson

early or require your agreement to choose an alternative learning activity which can still be

undertaken safely.

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5. Driving under the influence

To ensure the safety of you and other road users The Driving Instructor reserve the right to

cancel any lesson if you are or if The Driving Instructor suspect you are under the influence

of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training

fee for the period in question will be lost or charged.

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6. Lesson postponement

You may lose, or be required to pay for, any lessons booked in The Driving Instructor's diary

which are postponed or cancelled by you, especially if The Driving Instructor am unable to

obtain new replacement work for those appointment time(s). However, The Driving

Instructor reserves the right to postpone lessons if The Driving Instructor considers the

weather or road conditions to be unsuitable or dangerous. Unfortunately, The Driving

Instructor cannot be held responsible for any costs incurred as a result of me having to

postpone any lessons, for whatever reason. You will not incur a charge if you cancel out with

The Driving Instructor's cancellation period of 48 hours before the lesson.

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7. Punctuality

In your own interests you are advised to be punctual for your lesson appointments. All such

appointments should be recorded (and checked where possible with The Driving Instructor)

The Driving Instructor would normally wait for you for a maximum of 15 minutes before the

lesson would be abandoned and the lesson fee forfeited or become due for payment. A

reciprocal waiting time may become necessary if The Driving Instructor am delayed due to

unforeseen circumstances. The Driving Instructor will make up any lesson time lost as a

result of this at the end of the normal lesson time or as soon as possible. Any such shortfall

should be recorded in your folder.

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8. Payments

You must pay The Driving Instructor's fees for all lessons, and The Driving Instructor will charge for lessons on an 60 minute basis. You can obtain information on current lesson fees from The Driving Instructor directly or on Their website or Social Media channels. Lessons must be paid one week in advance to secure the lesson unless agreed otherwise. The Driving Instructor may change fees without prior notice but if The Driving Instructor increase or reduce the fees between the time You book a lesson and the date of the lesson [and You pay for it in advance of the lesson], the price increase or reduction will not apply to that lesson but where there is a decrease The Driving Instructor may in their discretion decide to refund you the amount of the decrease; You shall make payment to The Driving Instructor in advance by cash or bank transfer.

The driving Instructor can give You a receipt for all sums that The Driving Instructor receives from you if a receipt required please ask for one. If the lesson is cancelled before the cancellation policy will be transferred back to you. You may need to provide proof that you cancelled a head of 48 hours cancellation policy. Special offers can be withdrawn at any time without any further notice.

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9.Refunds

Prepaid lessons, courses and gift vouchers are refundable up to 1 year from the date of purchase, as long as the lessons have not taken place or not passed the 48 hours cancellation policy.

A professional approach is required by the pupil, no abusive behaviour towards ADI will not be tolerated, in the event of a unacceptable behaviour lessons will be terminated and any payments made will be forfeited in such an event we may report the incident to the police.

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10. The Driving Test

Bookings

Driving tests can be booked by you, me or The Driving Instructor on your behalf. Driving instructor my charge extra for booking/amending the test for you. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else's driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to me as soon as they are known to you, otherwise The Driving Instructor cannot guarantee to provide a vehicle for the test or any lessons just prior to it.

You will pay a 3 hour rate on the day of your driving test, to cover the usage of the car and potentially a driving lesson before the test. If your test is further the usual or you would like to do extra lessons before the test the charge my very. Use of the vehicle In the interests of customer and public safety The Driving Instructor reserves the right to withhold the use of the training car for the test if, in The Driving Instructor's opinion, your driving is actually or potentially dangerous - behaviour which if repeated on the test would result in a test failure.

 

Test cancellation

Three clear working days (Sundays and public holidays don't count as working days) notice of test cancellation or postponement is required by the DVSA. Therefore to cancel a test booked for a Friday you need to do this online no later than the preceding Monday thus giving three clear working days (i.e. Tuesday, Wednesday and Thursday). Failure to provide the required notice will result in the loss of your test fee. The Driving Instructor cannot be held responsible for any postponement or cancellation of tests by you or the DVSA. However, The Driving Instructor will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DVSA if appropriate.

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11. Complaints

In the event of a complaint The Driving Instructor would be extremely grateful if you would give them the opportunity to resolve the matter in the first instance. However, please do not let a problem linger.

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12. Your statutory rights

Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. The Driving Instructor has a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen's Advice Bureau.

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13. COVID-19 Safeguarding Measures

Please note while COVID-19 remains a threat the Driving Instructor may also require you to abide by the supplementary terms and conditions of service found on the checkin process before each driving lesson. Notably, you must inform your instructor if you have symptoms of COVID-19 or someone in your household has COVID-19.

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